Our Privacy Policy

We may collect some or all of the following personal data:

• Basic personal information, including name and address, date of birth, and contact details.
• Financial information, including account and transactional information.
• Information about you and your family, (such as dependents, marital status, next of kin and contact details)
• Information about your preferences and interests.
• Visual images i.e. photographs for the purpose of record keeping.
• Details of the service you receive from us.
• Information we receive from other sources, such as government departments and healthcare providers.
• Our correspondence and communications with you.

Service Users – As a care provider, we must collect some personal information on our service users, including personal health information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and not electronic) and other record systems, all of which are subject to strict security.

Employees and volunteers – the service operates a recruitment policy to comply with the regulations in which all personal information obtained including CV’s and references, is, as with service users’ information, securely kept, retained and disposed of in line with GDPR.

All employees are aware of their right to access any information about them. Third Parties – all personal information about others associated with the delivery of the care service, including contractors and suppliers will be protected in the same way as information on service users’ and employees.

Sometimes your personal data is obtained from the following third parties (depending on your relationship with us):

• HMRC, DWP, and other government departments
• NHS, CQC and other healthcare providers
• Local Authorities
• Emergency Services
• Suppliers

We may also process certain sensitive categories of information for specific and limited purposes, such as making our service accessible to service users. We will only process this information where we’ve obtained your explicit consent or are otherwise legally permitted to do. This may include:

• Physical or psychological health details or medical conditions.

How we Collect Information:

The bulk of service user, employees and third parties’ personal information is collected directly from them or through manually completing forms.

With service users, we may continue to build on the information provided through consultations and in the process of agreeing a care plan.

With employees, personal information is obtained directly and with their consent through such means as references and criminal records (DBS) checks. When recruiting staff, we seek applicants’ explicit consent to obtain all information needed for us to decide to employ them.

All personal information obtained to meet our regulatory requirements will always be treated in line with their explicit consent, data protection and confidentiality policies.