Our Statement

We focus on providing high standards of accommodation with a high-quality service provision as a Company. 

Robust recruitment and belief in our staff and a commitment to training and development will ensure that our team of staff are professional and above all, caring and kind. We think you will see the difference in our home. We strive to improve and make a difference to the lives we touch through the delivery of high-quality healthcare and a deep sense of kindness and compassion. 

The ‘Nominated Individual’ and Registered Manager is Mary Wright, who has many years of experience in caring for older people and those living with dementia. She has all the necessary qualifications to hold both positions and keeps up to date with all the latest training. Our staff team is the vital link between our service users, families, friends, and visitors. 

Achievement of our vision comes only through the talents and extraordinary dedication all our staff bring to their jobs every day. The deputy manager (Jill Kenny) supports the manager in the running of the home. Working 40 hours per week, she supports our staff group. Responsibilities include the well-being of residents, regular COVID-19 testing and vaccination of residents, in line with GP and PHE guidelines, ordering and handling of medication, ensuring all administrative paperwork is current, up to date and all necessary appointments are made with GP’s etc. 

There is a 24-hour senior care team employed within the home, line managed by four full-time care coordinators, who’s responsibilities include, taking the lead on updating and devising care plans, supporting, and overseeing staff and general administrative duties. The senior staff team are responsible for the ordering, receiving and administration of medication. 

The home is staffed with five/six care assistants on duty during the morning/afternoon shifts, with three care staff to each floor. Two members of staff are employed as activity co-ordinators providing 42 hours of activities per week. At night there are three to four waking care staff on duty, including a member of the senior care team. 

The client group are those living with physical and or dementia care needs, both can be permanent or respite. The aim for Meadowbanks is to be a ‘home from home’ with residents and their families encouraged to personalise residents’ bedrooms with photos, pictures and a special piece of furniture (subject to fire regulations) if they so choose. 

The ethos of the home is maintaining a person’s strengths and independence, encouragement will be given to residents to participate fully in their admission, care planning and the running of the home, via regular residents’ meetings and one to one communication. 

Families will also be encouraged to participate. We hope to include them in regular charitable fundraising events held at the home. All proceeds raised are donated to a nominated charity. 

Breakfast is available on resident request, from 05:00 to 10:30 or as per their care plan. Regular hot and cold drinks as well as snacks and fresh fruit are available throughout the day. Although the main meal of the day will usually be served at lunch time, it may also be served in the evening should the resident request it. Teatime always provides a hot and cold menu choice; however, residents are free to choose an alternative (if they wish) from the kitchen. 

Links have been forged with the local community, including schools, churches, and places of worship. Regular external entertainers visit the home, and where possible trips will be made to local shops and places of interest. Existing interests are encouraged, and new activities facilitated. Regular themed events are organised, eg. Indian, Chinese, Mexican food taster sessions, daily armchair exercises, yoga, music sessions, quizzes, arts and crafts etc. 

There is a four-week activity programme in situ. From May to September frequent garden-based events are organised including, garden parties, barbeques, picnics etc. (Activities subject to change due to current pandemic).

Meadowbanks is a calm and tranquil home for residents and their families. Whilst we arrange activities, we understand that there are some residents who are happy to sit and admire the beautiful four acres of countryside around them. Binoculars are available for those who enjoy wildlife and bird watching. We also subscribe to M4D RADIO – ‘music for dementia.’

All staff are fully trained with regular staff meetings, formal supervision and annual appraisal to ensure that we always offer the highest standards and best possible service. The manager has an open-door policy whereby issues or concerns may be raised and resolved. We understand how difficult it is for families to consider 24-hour residential care for their loved ones, we can also offer trained professionals to give regular talks and information to support them.